XMBOK®-PPE
XMBOK Professional in Project Engagement
Certification in Project-Level Experience Management
This certification focuses on enabling frontline practitioners to execute tasks with a user-centric approach. It covers training and learning in experience strategy formulation, user experience research, experience design execution, and experience impact evaluation. The aim is to effectively implement key actions to enhance user satisfaction. Frontline employees are closest to the users and even serve as critical touchpoints connecting products and users. The XMBOK-PPE certification addresses the practical challenge of helping employees improve product and service quality from a user experience perspective.
XMBOK®-PSE
XMBOK Professional in System Engagement
Certification in System-Level Experience Management
This certification is designed for mid-level managers. It focuses on how to manage with a user-centric approach. Topics covered include experience management mechanism planning, experience metric system construction, and experience management platform establishment. The certification enables managers to purposefully, systematically, and step-by-step enhance customer satisfaction. Departments often concurrently execute multiple projects, and there are intersections among these projects. The XMBOK-PSE certification addresses the real challenge of assisting department heads to elevate product experience from a user experience perspective while managing multiple projects effectively and efficiently.
XMBOK®-PCE
XMBOK Professional in Culture Engagement
Certification in Strategic Culture-Level Experience Management
This certification targets top-level executives. It revolves around formulating strategies with a user-centric approach. Topics include experience strategy planning, experience organization evolution, and experience management maturity. The certification empowers experience-driven organizations to build from corporate strategy and cultural perspectives. To drive product innovation through experience, a sound corporate culture is essential. The XMBOK-PCE certification addresses the practical challenge of helping executive teams promote organizational evolution and management transformation from a user experience perspective.
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